This interview guide for Customer Support roles will help you to quickly identify which candidates should be on your shortlist. Asking these Customer Support interview questions and assessing the answers against the indicators provided, will help you better determine which are the high-performing candidates.
To be effective, however, these Customer Support interview questions need to be utilised early in the recruitment process to ensure only high-performing candidates make it onto your shortlist and attend the final face-to-face interviews.
Using Video Interviewing as your screening tool can ensure this. It allows you to make sure all candidates are asked the same key interview questions. Video Interviewing allows you to identify high-performing candidates earlier in the recruitment process. This means you can be confident that all the candidates you meet face-to-face have the skills required to be successful in the role.
Highlights of the Guide:
- Efficient Screening Process: Utilise video interviews to standardise early candidate assessments.
- Expertly Crafted: Developed by Head of Assessment Design, Claire Crisp (BSc, MSc, C.Psychol), ensuring a robust and reliable framework.
- Core Competencies: Focus on key skills like Customer Focus, Resilience, Quality and Delivery Focus, Drive and Motivation, Collaboration, and Adaptability.
- Resource Access: An extensive range of example interview questions and assessment structures to be used in a successful interview process.
To discover how these strategies can transform your hiring process and gain access to the full suite of interviewing guides for success, contact us today.